Booking Terms and Conditions

1. Contract

The contract is between HBB and the Client, i.e. the named person on the booking. The Client shall not pass the booking to another party without the approval of HBB. The Client must notify HBB of any changes to the number of people or pets staying at the property in writing before commencement of the booking. The Contract will be entered into when HBB issues the confirmation form and will be subject to all these Booking Conditions. The Client should check the Confirmation Form carefully. The Contract is for the hire of the property for holiday purposes only unless otherwise agreed in writing by HBB. We do not accept bookings from persons under the age of 18. HBB reserves the right to refuse any bookings for any reason.

2. Payment

A booking deposit of £250 is payable if the booking is made more than 6 weeks before the start of the rental. This deposit must be paid at the time your booking is made. The balance becomes payable 6 weeks prior to the commencement of the rental. Non-payment of the outstanding balance, on or before the due date, may be may result in cancellation of the contract by the client, and HBB may seek to re-let the property. In such circumstances the deposit shall not be refundable.

For bookings made less than 6 weeks before the commencement of the rental, the total fee is payable. For bookings made less than 14 days before the commencement of the rental, cheques will not be accepted as means of payment.

HBB reserve the right to cancel the booking where full payment has not been received within 21 days of the holiday commencement date. The deposit paid on the booking is non-refundable.

Payment can be made by cheque or payment online. We don’t accept credit cards.

If you choose to leave early (before the end of your rental period) for whatever reason, no refund will be offered or given.

3. Cancellation

Any cancellation made by the Client for whatever reason shall be in writing and addressed to; .On receipt of notice of cancellation, HBB will seek to re-let the property for the period of booking. If HBB is successful in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £25 per booking. If HBB only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid less (1) the rental for the period which is not re-let and (2) an administrative charge of £25. If HBB is unable to re-let the property at all then all monies paid by the Client shall be retained by HBB. HBB strongly recommends that Clients take out Cancellation Insurance.

Where for any reason the property ceases to be available or becomes unsuitable, HBB may, at its absolute discretion, cancel the booking and in that event all sums paid by the Client will be refunded.

4. Changes of Date

HBB may consider a request from a Client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met: (1) the property Owner agrees to change (2) the request is received more than 6 weeks away from the start of the booking and (3) the Client pays an administration fee of £25.

5. Period of Hire

Rentals commence, unless otherwise notified, at 4.00pm on the day of arrival and terminate at 10.00am on the day of departure. Minimum short breaks are available upon request

6. Persons and number of Persons using the Property

The number of persons occupying a property must not exceed the maximum number stipulated on the property details. HBB reserves the right to refuse entry to the entire party if this condition is not observed.
All Children staying at the property must be accompanied by parent(s) or legal guardian(s) at all times.

7. Complaints

We hope your holiday runs smoothly. However, should there be any cause for complaint during the occupation of the property, it must be notified promptly to HBB, and in case of serious problems, confirmed in writing. We cannot accept claims for compensation lodged after departure, as it is not possible to investigate the problem and put corrective actions in place. Some of the properties are in rural areas and Clients need to understand that the sounds and smells associated with country living cannot be avoided.

8. Security Deposit for Breakages or Damage

The Client agrees to reimburse the Owner for replacement, repair or extra cleaning costs. A Security Deposit of £200 is payable at the time of the balance of the cost of the holiday and is held by HBB until satisfactory inspection of the property, either by HBB within two weeks of the property being vacated. If you paid by cheque, your cheque will be returned by post. Should there be a problem with replacement or repair of items in the property, or extra cleaning required in the property, the Client will be contacted by HBB by phone, or email as soon as possible after the event to discuss the situation and finalise the amount of the costs and the level of Security Deposit refund.

9. Care of the Property

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition at the end of the rental period as at the beginning. The Security deposit will be held (not banked) to cover the replacement or repair of items in the property or extra cleaning required in the property. (Note: see 8 above).

10. What is Included

Electricity, gas and oil, where supplied to the property, are included in the rent unless otherwise stated in the property details. HBB supplies a bag of logs/fuel for the open fire. Bed linen and towels are provided. However, please ensure you have checked the details of the respective property on the web site or with a member of staff. Cots, high chairs and stair gates can be provided by arrangement with HBB at a cost of £15 per item. All baby bedding and linen should be brought by the Client. If any members of the party have any allergies please bring your own bed linen and pillows.

11. Pets

Well behaved dogs and pets are welcome but must be under proper supervision and control at all times. Clients must ensure that all pets are in good health and have been treated for worms and fleas on a regular basis as this may incur additional cost or loss of deposit if issues occur. All dogs must be at least 10 months old and have full immunizations. Pets are not allowed on any furniture or bedding and must not be left unattended in the property. Pets are charged at £15 per booking per pet.

12. Liability

Neither HBB (for itself, its employees and agents) nor the Owner shall be liable to the Client or third parties for any damages, loss, expense or inconvenience which may be suffered, incurred, arise out of, or should be in any way connected with the rental or its cancellation or amendment. If the property which the client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then HBB obligation will be to reimburse the Client for any monies paid. Occasionally facilities or equipment at properties may change between booking the property and the arrival of guests at the chosen property. This may be outside of our control and we cannot be held liable, nor provide prior warning.

In any case of cancellation or variation of any booking due to the fault of HBB, we shall not be liable to the client in any amount greater than the price paid for the hire and neither the Owner nor HBB shall be liable for any consequential loss, compensation or damages for injury to feelings or disappointment which might otherwise be claimable as a result of variation or cancellation of the booking.

13. Warranties

These terms represent the entire agreement between the parties and exclude liability for any representations made verbally which might otherwise be incorporated as part of the contract between the Client and the Owners. HBB are responsible for the accuracy of any verbal information given or statements made by its servants or agents.

14. Right of Entry

HBB shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

15. Cancellation Insurance

Cancellation Insurance is not compulsory but HBB does strongly recommend such insurance cover to protect against the cancellation penalty. HBB would be happy to provide details of insurance to suit. All cancellations must be notified in writing.

16. Accuracy

All information from our website has been compiled from up to date information, which we amend as frequently as possible. Whilst every effort is made to ensure the accuracy of the property, all statements and descriptions are made in good faith and are for guidance only. Photos are for illustrative purposes only. HBB cannot be held responsible for changes to the property after listing or mistakes in the description. Any specific requirements which the Client has in relation to the property or any facilities provided must be notified in writing to HBB.

17. Law

Any dispute between you and HBB will be governed by English Law and subject to the exclusive jurisdiction of the English Courts.